• DELL TECHNOLOGIES IT Support Services Powered by Artificial Intelligence (AI)

    Support Services driven by AI and deep learning maximize productivity and optimize your technology environment.

    Intel Innovation Built-in‎

    • Dell Technologies Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.

      Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.  Our Support Services doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."

    • Your ideas | Your future | Our support

      Whether you’re buying your first Dell EMC solution, or have data centers all over the world, Enterprise Support Services from Dell Technologies help make sure you are getting the most out of your investment.

      If you’re looking for 24x7 immediate troubleshooting from a support expert, proactive guidance from someone that knows your business, or a fully customized support experience that spans your global operations, Enterprise Support Services has you covered.

      With over 25 years experience providing our customers strategic guidance and expert recommendations, along with artificial intelligence built from over 70 million connected devices, Dell Technologies has the right combination of proactive, predictive and reactive capabilities to help you through today’s challenges and the challenges to come.

    • Experts

      Rely on our highly trained experts 24x7 for comprehensive, single-source support.

    • Insights

      Proactively improve IT performance and stability with deep insight and intelligent data.

    • Ease

      Shift focus from maintenance to innovation with automated proactive and predictive support that makes resolution easy.

    • ESSENTIAL RESOURCES

      Check out the valuable information and resources we’ve gathered just for you.

    • ProSupport Client Suite

      See ProSupport plans for PCs and tablets. Help everyone in your workforce stay at their productive best.

    • Enterprise Support Services Brochure

      The support you want today and in the days to come.

    • Support and Deployment Technologies

      Realize the full value of your Dell and Dell EMC products with our support and deployment technologies.

    • Awards & Reviews

      TSIA STAR Awards Winner 2020

      Innovation in Leveraging Analytics for Service Excellence

      Dell Technologies: TSIA STAR Awards Winner 2020

    • Dell Technologies on Demand

      More choice, flexibility and assurance in how you consume IT infrastructure.​

      Dell Technologies On Demand provides consumption-based and as-a-service delivery models ideally suited for the way on-premises infrastructure and expertise is consumed in the on-demand economy.

       

       

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    • 1 Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.
      2 Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.
      3 Not available on Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome based products. SupportAssist for PCs automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes PC hard drives, solid state drives, batteries, thermals and desktop fans as well as server hard disks, backplanes and expanders.