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Dell EMC Support & Deployment Technologies with AI for Predictive Support
Unlock the value of your data with adaptive AI for predictive, effortless support
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Take the guesswork out of managing support and services with data-driven technologies
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Dell Technologies Services is leading with adaptive AI to analyze our vast world of data in real-time and spot patterns beyond our human capacity. Drawing on intelligence from 25+ years of pioneering automated support technology, and fed by over 55 million connected devices, we anticipate and automatically fix potential failures, so you never have to slow down1.
We empower you to flexibly manage support and services from a single system to your datacenter. Confidently shift your focus to optimizing IT performance with on-demand access to self-service tools, actionable insights, advanced analytics and Dell EMC expertise.
- Connect with SupportAssist or Secure Remote Services and leverage machine learning to automatically predict, prevent and resolve issues
- Boost productivity for support and deployment with online self-service from TechDirect
- Access actionable intelligence to manage enterprise services health with MyService360
With Dell Technologies Services, you can make faster decisions today and get ahead on planning for the possibilities of tomorrow.
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20TB data per day
Evolving with you using machine learning and an AI engine that learns fast.
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650+ billion rules executed daily
Pre-emptive speed to predict and prevent issues with your hardware.
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3.1 million issues predicted annually
See ahead and stay ahead with actionable telemetry data.
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Our focus is on delivering real ROI with artificial intelligence by augmenting human intelligence to predict the unknown unknowns. In the future, models will begin to reach a state of neuroevolution where they can optimize weights, parameters and topologies across thousands of features to achieve the full potential of what AI promises to deliver.
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Support and Deployment Technologies
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Essential Resources
See what people are saying about us
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Dell's Service AI Integration: A Hidden Gem At CES 2019
SupportAssist connectivity technology: “In all the support offerings I’ve examined, there are no others out there that feature this predictive capability—I believe this is a true differentiator for Dell.”
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Dell Technologies Services connects Draper to a modern customer experience
Secure Remote Services connectivity technology unlocks a richer automated support experience for Draper’s critical R&D operations
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Predictive SupportAssist technology reduces unplanned downtime
Dell laptops with ProSupport Plus and Support Assist alert you to a failing hard drive – HP and Lenovo laptops with support solutions do not.
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Transforming customer support experience with Big Data
Dell Technologies Services expert podcast explores how Big Data intelligence and connectivity are enhancing your support experiences
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