Identify your order to receive support
Get help with:
Order status|Invoices|Returns & Exchanges|Contact support
Get help with Order status, Invoices, Returns, Exchanges & Contact support
How to find my order information?
Order NumberA Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment.
Dell Purchase IDThe Dell Purchase Id is a unique numeric order identifier that you will have received if you placed your order through one of our online stores.
Internet Receipt NumberThe Internet Receipt Number is a unique alphanumeric order identifier that you received if you placed your order in one of our online stores.
More options to find your order
Don’t have your Order Information?
Create an account using your purchase email address to view your order history.
Need to contact us? Find your order to view your contact options.
Most frequently asked questions
- Refunds will be processed as soon as your order is collected, it may take up to 10 calendar days for the refund to be posted to the original method of payment.
- If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.
- Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
- To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID above.
- If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
- You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number above.
- If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
Note: Any dispute arising on a delivered order to the provided shipping address you need to file a police claim & contact Customer Support from the Action Menu. The claim process may take up to 10-12 business days.
- Damaged:If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Support by entering your order number above and clicking on Contact customer care from the Action Menu.
- Please include photos of the damaged box/and or product when contacting Customer Support.
- Once your order has invoiced, it will take 30 business days for Dell Rewards to appear in your account.
- Log into My Account and click on Rewards option to see your rewards per order.
More options to explore
Dell EMC Orders
Contact your sales representative for assistance.