Identifiser bestillingen din for å få støtte
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Bestillingsstatus|Fakturaer|Returer og bytte|Kontakt støtten
Få hjelp med bestillingsstatus, fakturaer, returer, bytter og kontakt kundestøtten
Hvordan finner jeg bestillingsinformasjonen min?
BestillingsnummerEt Dell-bestillingsnummer tilordnes en forsendelse for bestillingen. Hvis du har kjøpt flere varer, kan de bli sendt separat. Du får da tilsendt et bestillingsnummer for hver forsendelse.
Dell kjøps-IDDell kjøps-ID er en unik alfanumerisk bestillingsidentifikator som du skal ha mottatt hvis du la inn bestillingen i én av nettbutikkene våre.
Kvitteringsnummer for InternettKvitteringsnummeret på Internett er en unik alfanumerisk bestillingsidentifikator som du skal ha mottatt hvis du la inn bestillingen i én av nettbutikkene våre.
Flere alternativer for å finne bestillingen
Har du ikke bestillingsinformasjonen?
Opprett en konto ved hjelp av e-postadressen din for kjøp for å vise bestillingshistorikken.
Trenger du å kontakte oss? Finn bestillingen din for å vise kontaktalternativene dine.
De mest vanlige spørsmålene
- Refunds will be processed as soon as your order is collected, it may take up to 10 calendar days for the refund to be posted to the original method of payment.
- If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.
- Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
- To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID above.
- If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
- You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number above.
- If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
Note: Any dispute arising on a delivered order to the provided shipping address you need to file a police claim & contact Customer Support from the Action Menu. The claim process may take up to 10-12 business days.
- Damaged:If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Support by entering your order number above and clicking on Contact customer care from the Action Menu.
- Please include photos of the damaged box/and or product when contacting Customer Support.
- Once your order has invoiced, it will take 30 business days for Dell Rewards to appear in your account.
- Log into My Account and click on Rewards option to see your rewards per order.
Flere alternativer å utforske
Premier-pålogging
Logg på kontoen din for å vise og administrere bestillingene dine.
Dell EMC-bestillinger
Ta kontakt med kundekontakten for å få hjelp.