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There are several reasons that your Dell Order maybe delayed:
1. Payment Processing:If we are unable to process your payment, this will delay the production of your order.
2. Shipping Method:Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
3. Part Shortage:These delays may impact Dell’s part suppliers or your order after it ships.
4. Overseas Shipment Leadtime (461) –Order shipped from Overseas location may have an extended Leadtime and EDD
Enter your order number or Dell Purchase ID above for the most current status of your order. To help you manage your order refer to the "Action Menu" to initiate return, request a cancelation or contact Customer Support.

You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy
You can request a return by entering your order number above and click on Return order from the Action Menu.

Missing or Wrong Items -Your order may have been shipped in multiple packages and still be in transit. Please ensure that there is a comment on the proof of delivery if your order has been partially delivered (missing boxes).
1. To see the status of your entire order and verify if there are additional packages still in transit, you can check your order status by entering your order number or Dell Purchase ID above.
2. If your full order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email.
3. You can download a copy of your Invoice and or Packing Slip from the Action Menu by entering your order number above.
4. If you still can’t locate a missing item or have a different item than listed on your order, contact Customer Support from the Action menu.
Damaged:If you have received your order in a damaged box and/or the product has physical damage please contact Dell Customer Support by entering your order number above and clicking on Contact customer care from the Action Menu.
Please include photos of the damaged box/and or product when contacting Customer Support.

Please be advised that it may take up to 12-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.

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