Article Number: 000198182
Running a hardware scan enables you to detect hardware issues on your Dell computer. By default, SupportAssist scans your computer hardware once a month to detect hardware issues. You can also manually perform one of the following to identify a hardware issue:
To learn more, see the SupportAssist user guide.
Watch this video to learn how to run a hardware scan using SupportAssist.
Duration: 00:02:47 (hh:mm:ss)
Closed captions: Available in English only.
SupportAssist enables you to scan a specific hardware component that is installed in your computer. The steps to run a scan depend on the hardware component that you select.
Figure 1: Screenshot of the troubleshooting tab on the SupportAssist home screen. [Image in English].
Figure 2: Screenshot of the 'I want to check a specific piece of hardware' option. [Image in English].
Figure 3: Screenshot of the detected hardware components in SupportAssist. [Image in English].
A quick scan of your computer detects issues in hardware components such as the hard drive, processor, memory module, and so on.
Figure 4: Screenshot of the down arrow icon on the SupportAssist home screen. [Image in English].
Figure 5: Screenshot of the Run button under Scan hardware. [Image in English].
A stress test detects issues in components such as the system board, optical drives, and camera. It also detects issues in components that are scanned during a quick scan.
Figure 6: Screenshot of the troubleshooting tab on the SupportAssist home screen. [Image in English].
Figure 7: Screenshot of the 'I want to scan my entire PC' option. [Image in English].
Figure 8: Screenshot of the Start button to run a hardware scan the entire computer. [Image in English].
Watch this video to learn how to run a full hardware scan using SupportAssist.
Duration: 00:00:31 (hh:mm:ss)
Closed captions: Available in multiple languages. Click the CC icon, and then select the preferred language.
Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Systems, Fixed Workstations, Mobile Workstations, SupportAssist for Home PCs, SupportAssist for Business PCs